It’s not the destination, but the journey that’s important. That sums up the fantastic experience we’ve had with Design Shelters in building our new home in Middleton Hills. We are thrilled with our new home, and even more thankful that the process of designing and building it was such a positive experience.
Since we were living in the Twin Cities, we were concerned at how difficult it would be to build a home long distance. But, from the start, everyone at Design Shelters went out of their way to make us feel they were taking care of our new home 4 hours away.
You were able to capture the style we were looking for and put it on paper the way we never could have. You approached changes and difficulties up front and always offered suggestions you felt would be a benefit to us, either design-wise or financially. From there, the project was turned over to our project manager. We cannot begin to tell you all that our Project Manager has done to make this process exceptional.
Because of the distance, we developed a very unique email relationship with Ron. We swapped messages on an almost daily basis, sometimes throughout the day. And he took the time to take photos of our newly dug hole and home as it started up, and emailed them to us on a frequent basis. He always responded in a timely fashion and , again, was up front in giving us options and the pros/cons of them.
One of the best things Design Shelters offered us was contractors that were second-to-none. Our Project Manager would provide the bids to us and every single contractor/vendor that he suggested was amazing. From Jill at Acker Flooring to Al at Modern Kitchen to Curt at Action Plumbing to the entire construction crew. All of them were highly professional, personable, and interested in meeting our needs. We never felt as though any of them were trying to take advantage of us or our money. It was a great feeling to encounter so many skilled people.
Both of us started our careers at the Walt Disney Company and have come to be perfectionists in the area of customer service as we believe it is truly a competitive advantage. Every aspect of our experience with Design Shelters has radiated with exceptional customer service. It’s a part of business you don’t often see or feel and very difficult to teach. You have come to make it a part of your everyday business and we believe it will make Design Shelters successful well into the future.
Thank you for building us a beautiful home